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Evidence Guide: ICASAS518A - Install and upgrade operating systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS518A - Install and upgrade operating systems

What evidence can you provide to prove your understanding of each of the following citeria?

Determine organisational help-desk procedures

  1. Review organisation’s technical support procedures
  2. Interrogate help-desk system
  3. Liaise with client
Review organisation’s technical support procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interrogate help-desk system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install or upgrade a desktop OS

  1. Install an OS
  2. Upgrade an existing OS
  3. Research and implement automated OS installation techniques and procedures
  4. Migrate files
Install an OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Upgrade an existing OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and implement automated OS installation techniques and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Migrate files

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and troubleshoot resource access

  1. Configure local resources access
  2. Configure sharing of local resources
  3. Assign access rights to shared resources
Configure local resources access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure sharing of local resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign access rights to shared resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and troubleshoot hardware devices and drivers

  1. Determine and resolve problems with hardware resources
  2. Research and install appropriate device drivers
  3. Configure hardware resources
  4. Configure device drivers
Determine and resolve problems with hardware resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and install appropriate device drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure hardware resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure device drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and troubleshoot the desktop and user environments

  1. Construct profiles for users
  2. Organise shortcuts
  3. Arrange screen management
Construct profiles for users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise shortcuts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange screen management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

install, upgrade and customise an operating system to user requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

stand-alone or networked personal computers

appropriate OS installation CD or recovery boot discs

drivers for connected devices

help-desk system

OS service packs

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate upgrading, installing and customising an OS

review candidate’s completed call documentation and task documentation

verbal or written questioning to determine candidate’s knowledge of OS problems, installs and upgrades.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to interpret technical manuals

learning skills to maintain knowledge of current industry accepted hardware and software products

literacy skills to read and interpret manuals and web sources

planning and organisational skills to plan installations or upgrades in the most efficient manner

problem-solving skills to solve client OS problems

technical skills to select, source and use appropriate software and tools based on analysis of technical needs.

Required knowledge

procedures and techniques involved in the installation and upgrade of OS

procedures and principles involved in unattended OS installation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OS may include:

Mac:

Mac 9

Mac X

current Windows:

Windows 2000

Windows 7

Windows Vista

Windows XP

legacy Windows:

DOS

WIN2000/NT/XP

WIN95/98/ME (Similar to DOS)

Windows 98

Windows ME

Windows NT 4.0

WINDOWS VISTA, Windows 7 or current Client OS Windows 95

Unix-like operating systems:

BSD and derivations:

FreeBSD

NetBSD

OpenBSD

GNU and Linux

NextStep

Suse Linux

available open source OS.

Profiles may include:

local profiles

mandatory profiles

roaming profiles.

Screen management may include:

data projectors

multiple screens

screen frequency

screen resolution.